Cambodia

Cambodia customer reviews

We are very proud of the feedback that we get from our trips and are pleased to share reviews from past travellers. These are kept as up to date as possible. Please have a read through to get a real sense of the kind of experience that you might have on a family holiday in Cambodia.

Cambodia Customer Review page IMG_1439 700x450

Eating ‘street food’ in Siem Reap

Davey Family (with children aged 4 & 6)

Travelled February 2017 – Cambodia, Laos & Burma-Myanmar
Hi Helene… Overall thank you we have had an amazing holiday with lots of enriching experiences that we will always treasure. I’ve attached a few photos of us so you can see the big smiles all round!

Some highlights:

– I am really, really glad we did the homestay option over the beach – as it was great for all of us and so lovely to see our children interacting with local children without being able to speak the same language. Also they really do treat you like royalty at the homestay (i.e pack a cooked dinner, set up tables and candlelight dinner just in front of the temple in Banteay Chmmar with musicians in tow – all for us just us and one other couple….wow!  I would particularly recommend this off the beaten track experience for other families…

– We LOVED the slow boat down the Mekong – very relaxing and scenic.  Cambodia in general is just an incredible country and really rated the temples in the forest in Kampong Thom as well.

– We hired scooters for a day in Bagan, and had a ball exploring the temples on our own!

– Of course all the temples in Siam Reap are just too impressive for words and I’m really glad we had the extra time there to soak it in as a family or flying solo.

…. Many thanks for putting together an amazing trip for us and best wishes.

Mok-Bush (four adults)

Travelled November 2016
Thank you very much for the wonderful holiday in both Cambodia and Vietnam. It was beyond my expectation scenery wise and would love to stay longer.

Keene Family (two adults)

Travelled November 2016
We had a great time, just have not had chance to get our notes down from our trip. We will get back to you next week with feedback.

Lagerberg Family (with children aged 15 & 20)

Travelled October 2016
It was a really enjoyable trip. The guides were excellent – the second being particularly good. The pace, mix and range of venues/sights worked for us. Two of the crew got very bad food poisoning after a restaurant recommendation but that’s just part of traveling.

Family H (with children aged 13 & 16)

Travelled summer 2015
Mum’s Feedback – It was just brilliant, thanks so much Liddy. Itinerary was perfect. We were wondering if the pre-Angkor temple day was going to be a bit much – extra travel, another temple day – but it was fantastic getting a taster of a smaller site with no crowds at all, and lots of jungle.

Really enjoyed the family business visits too – really interesting. Girls loved it all as well. We managed to do both the Killing Fields and the prison and they were fine with them. We weren’t sure if they would want to do both but they were really interested. Guides were excellent, and the driving was good too. Thanks again

Dad’s Feedback – We had a fantastic time, a really great family experience for us all. The itinerary was just right, hotels were lovely, nicer than I was expecting actually. In particular the FCC and the tamu will be live long in the family’s memory!

The guides were excellent. Huet, in Siem Riep in particular was a very charismatic and informative guy, he told us a lot about the war etc. I am sure having different guides is the best way to go, as having the same person for that long may have been a bit much.

Thanks very much. Only minor issue was that one of the minibuses had no seat belts. Siem Reap to Battanbang I think. Thanks again. We will def come back when planning another trip one day I hope.

Family H (with two children aged 11 and 14)

Travelled summer 2015 to Thailand and Cambodia
We had a wonderful holiday – it lived up to our expectations and was truly memorable. Very happy to give you some feedback to help you plan for others – and what follows below is all in the spirit of the holiday being fantastic overall.

For us, it is hard to keep the list short, and every visit was really interesting, but the absolute highlights were:

The elephant trek. Absolutely amazing, a once in a lifetime experience we won’t forget. The kids totally loved it.

The trek to the village and stop overnight. Not easy for our 11-year old daughter, who needed lots of encouragement, but the walk was interesting (Taksin was very entertaining!) and the visit at the end of it was brilliant. Unfortunately we were there on a Sunday so there was no school, but we still met lots of the local children who took great delight in meeting us and messing about with our kids. We were made to feel very welcome, and the facilities, while basic (as we were expecting), were clean and inviting.

Angkor. As you would expect, we were blown away by the ruins, though the bike ride was more of a challenge than perhaps we had realised (see below). My 14-year old son said it was so much better than any ruins or castles he had ever been to in the UK.

Kwai River Floating Raft Lodge. Loved it, and the “river drifting” was as you might expect a massive hit with the kids.

Kwai Bridge, railway and museum. We all learnt such a lot and enjoyed (if that is the right word) hearing about what happened to the PoWs and other workers. And of course the kids thought it was really cool to walk (and lie down on!) the train tracks.

Our guides. All were very knowledgeable and friendly. A special mention to Nue and Taksin who went out of their way to accommodate us (particularly my daughter) and made the visits really special.

Hotels in Cambodia. We loved the Hanumanalya Villa and the Tamu was also really special.

The food! We had so many lovely meals, but the best were often in the basic restaurants that our guides took us to for lunch where we would have fresh cooked dishes – we were never disappointed or worried about hygiene.

A few small bits of feedback:

None of the minibuses in Cambodia had seatbelts that worked, even though they were modern and newish vehicles. The drivers were all good, but as you know traffic in Cambodia is pretty erratic – we didn’t see a good reason for the minibuses not having working seatbelts.

The Buddy Lodge. A great location and nice rooms: however they backed onto a nightclub and so we had two disturbed nights of loud music and noise until 2am. Not great on jetlag…

The Gate hotel in Chang Mai. Compared to the other places we stayed it felt a bit tired (and the breakfast was always cold!). But my family say I am being too fussy. The staff were very friendly though.

Cycle ride round Angkor. I hadn’t really factored in the distances; heat; traffic and the uncomfortable bike seats that you inevitably get on hire bikes, so this wasn’t quite the romantic, leisurely pedal around the ruins I had envisaged! Having said that my son and I really enjoyed it, especially the off road bits. My husband and daughter would be less enthusiastic, and it certainly detracted from my daughter’s experience of the ruins. I would still recommend doing it though, but you may just want to manage people’s expectations a bit.

Hope that helps!

Thanks again for a great itinerary.

Family P (with three children aged 11, 14 and 15)

Travelled summer 2015
The trip was a real success and we really enjoyed Cambodia and thought the people were fantastic. Overall, we had a great holiday, loved the hotels, the food and the people, and there was lots to see and do. [See our summary below]. Finally, just to say, thank you for organising the trip for us. I think all the extra refinements really helped make this a holiday that suited our needs and we really enjoyed it.

Hotels:
We really enjoyed all the hotels, which were exactly what we were looking for – small and intimate but with pools, and fine for children. Service was good at all the hotels and breakfasts generally very good. The pick of the hotels was Ren Resort by the beach, as it was more luxurious than the others, but to be honest all the hotels in towns were very good and I wouldn’t fault any of them. The boys loved having a pool at the end of the day and this made a big difference to the holiday.

Whilst the Four Rivers Resort was a beautiful spot, and they really looked after us well, this is probably the one part of the journey we wouldn’t do again. It takes quite a lot of travelling to get there, and the resort itself is very expensive. The weather was incredibly hot and humid when we were there and without air conditioning it was quite difficult to sleep well. Finally, the children were not particularly happy not to have wi-fi! This all sounds a bit negative – actually we did enjoy the place, loved the hospitality and the trip to the waterfall was a real highlight. However, on balance it probably wasn’t quite as good or as good value for money as the rest of the trip.

Itineraries:
The itineraries worked well and I think we largely spent the right time in each place and went to see good things. All the buses turned up on time, and everything went smoothly.

As you know, we spent about four separate half days at the temples in various places. Although K and I would have liked to have spent longer at the sites in Siem Reap, I think this was a good compromise for the children, and still gave us a really good taste of Angkor Wat and the other temples at Siem Reap – which were of course absolutely amazing!

The quad biking and zip wire adventures were both fantastic and we would really recommend them for families. The former took us through the padi fields and again gave us a good sense of real Cambodian life. The zip wire adventures had plenty of good zip wires and we were looked after well.

In Phnom Penh, we particularly enjoyed the Killing Fields, the Genocide Museum and lunch at Friends.

We added in the Circus at Battambang and, although this was quite expensive by Cambodian standards at $56 for the family, it was different and really enjoyable.

The one exception in terms of itinerary was the day we were leaving Siem Reap. The itinerary was that we would go to the floating village on the way to Battambang. However, when the guide turned up, after we had checked out of the hotel, we were told that we would be coming back to the hotel after the trip, before leaving in another bus on the same road back again to Battambang. The last part of the journey to the boat was through thick mud and so the journey took a really long time. Finally, on the way back, the guide took us to a massive tourist restaurant full of coach parties! So all in all it wasn’t a great day and it was frustrating to still be in Siem Reap at 2pm having already done a lot of travelling.

The floating village itself gave us mixed feelings. On the one hand it was fascinating, especially when school finished and all the school children paddled back to their houses. However, it did feel a bit like we were invading their privacy, especially as the guide told us that the trips are run by a corporation and the villagers get no share of the money. Hopefully one day someone will set up some sort of eco tour where the villagers benefit from the tourist trade.

Guides:
We had three guides: Mr Borey in Phnom Penh, Mr Hoeut in Siem Reap and Mr David in Battambang. All were very good:

Mr Borey was really caring and put himself out to make sure we had a great time. It was clearly emotional for him taking us to the Killing Fields and Genocide Museum, and that really brought home the horrors of the civil war to us.

Mr Hoeut was probably less warm than the others but again he really made an effort to make sure we enjoyed the trip.

Mr David was really interesting, much more open in terms of giving us a refreshingly honest view of the politics of Cambodia, and he really showed us some real life, taking us to non-touristy markets and businesses, which was fascinating. We decided we wanted to see the circus in Battambang and he and the driver stayed on to take us, which was nice of them.

Transport:
Transport was all pretty good. None of the minibuses had strong enough air-conditioning that could really cope with the 35-degree heat and high humidity, but that was hardly surprising. All the minibuses turned up bang on time, and the drivers all seemed pretty good and safe enough.

Family V (no children)

Travelled November 2014
We have just about recovered from Jet lag now and thrown ourselves into Xmas preparations! We thoroughly enjoyed all aspects of our trip and will recommend Stubborn Mule to any friends wishing to travel in that area. We would also like to mention that at NO time did we feel intimidated or threatened when wandering around late at night, which could be a concern to some tourists.

The hotel choices were excellent with a special mention for Villa Chitdara in Luang Prabang (this town was our favourite place of the trip), Hotel Beau Rivage Mekong made us extremely welcome and was well situated, The Skylark Hotel in Hanoi was very friendly and accommodating looking after us on our return from Halong Bay like old friends, the Betel Garden Homestay was just perfect with the manager even inviting all guests for dinner at their expense one evening and La Jolie in Saigon became like a home from home with excellent friendly and helpful staff!

The Mekong Delta Lodge was the perfect place to end the trip, as this was how we felt the real Vietnam was – very few tourists and a simple way of life. Perhaps the only hotel that fell short was in Kampong Thom – although this was only an overnight stop and not a problem to us. We were happy to walk into the town centre but other less well-travelled tourists might find it a little disconcerting wandering up to the main centre for a restaurant. They might well prefer to be more in the centre of things.

We couldn’t have wished for better guides or drivers – they were more than willing to alter the itinerary to suit us when we became ‘templed out’ or ‘marketed out’. Their knowledge extended to other areas of interest way off the set itinerary and we felt that we became real friends with them all.

In Cambodia, our guide, Mr Hoeun Hoeut even took us to his home village to meet his parents and sister when we really didn’t want to visit another temple that day and his family were overjoyed to meet us. We were also very privileged to be invited to Mr Lee’s home in Luang Prebang for dinner – quite a unique experience and yet again made extremely welcome by his extended family and friends. The local restaurants serving typical local food that we were taken to were great and we always managed to strike up conversations with the local workers eating there.

We were well looked after by all our guides and drivers in all places and cannot fault their care, knowledge, politeness and friendliness. We would be very grateful if you could pass on our thanks and comments to all agents involved.

We were grateful that you had suggested the second night in Halong Bay be spent on Monkey Island as the bay itself, albeit beautiful, was extremely busy with so many boats and the karaoke on those moored within a few hundred yards of us went on long into the night! We think we would have been disappointed in Halong Bay if we hadn’t sailed further off and enjoyed the peace and serenity of the islands on the way to and including Monkey Island.

We especially enjoyed the times when we went ‘off piste’ and visited little local farms and villages mixing with local people off the tourist route although the bamboo train was an amusing experience. Also the times when we were able to wander the streets in the evening finding little local drinking holes and sampling the local beer and food! As we have travelled extensively in Africa on our own we find it a little difficult to comment on the organised excursions such as the Mahout day- we personally found it a little too patronising although everyone else on the trip appeared to have a good time. The majority of excursions were fine and well organised – it only seemed to fall below par slightly when transferred to local tourist agencies. (Personally, I hated Vang Vieng – the Ibiza of Laos! in my opinion. Although the Elephant Crossing hotel was fine). I hasten to add that K was more than happy to watch the scantily clad young ladies in their bikinis wandering drunkenly past as we sat having a beer!

I have always been in the habit of writing a daily diary when on holiday so please be assured that these comments are not from memory but from my daily thoughts whilst away.

I hope we will get to chat to you at the Destination Travel Show in February and hope that these comments will be of interest to you.

Family C (with one child aged 18)

Travelled March 2014
We all enjoyed Cambodia and had an excellent tour thank you. Overall all accommodation was surprisingly good. [See detailed feedback below]

Hotels:

Anise Hotel Phnom Penh
Breakfast very good, room basic but very adequate with everything we needed.

Phka Villa Battambang
Breakfast very good, Room very attractive, excellent bathroom. Hotel management very interactive and could do anything you needed. Supplied us with excellent club sandwich pack up for the boat.

Suorkear Boutique Hotel Siem Reap
Breakfast very good, pack up supplied for dawn visit. Really nice and helpful, friendly staff in restaurant and reception. Hotel Tuk Tuk arrangements first class and worked well, not a problem being out of town. Room very attractive, excellent bathroom.

Reef Resort Sihonoukville
Breakfast very good. Hotel management always around and seen. Rooms basic but very adequate with everything we needed. Pool very nice.

4 Rivers Resort
Outstanding food, breakfast and evening meals. Pack up lunch on excursions huge! Expensive but enjoyed it. Resort is very different, tranquil but exciting. Tent exactly as seen on website, smart bathroom. No wi-fi and TV is monitor screen only, can borrow DVD’s. Massage very good

We didn’t get adjacent tents but next but one, which was ok. The Manager came with a strange tale about us moving tents on the second night but we didn’t in the end.

Hotels haven’t all got into shower gel yet.

Guides and tours:

Phnom Penh
Provided with mobile phone for use in Cambodia, returned at end of stay. Very useful!

Waiting at airport, day one guide was a bit nervous, and he liked to keep us on time. Provided 1 hour shopping op at the Central Market and 30 mins at the Russian Market, which were additional to schedule.

Friends restaurant extremely good.

Long drive to Battembang but found good place for lunch and a stop at a village silversmith. Boat trip was on a huge boat built for 30.

Battambang
I really liked Battambang. Our guide had excellent English. G took the bike, it was a good job that I took the tuk tuk with S who for whatever reason couldn’t manage the bike at all. Our tour went through town and was quite a long one. G was fine on the bike and enjoyed it but it would have been too far for me. In my head was a leisurely ride down the canal towpath but we went on a far more comprehensive tour. The circus and bamboo train are both outstanding. Our temple trip was well organized.

For the circus and slow boat to Siem Reap we had a different guide as our Battambang guide was going to a family wedding. Our second guide was a pleasant chap and spoke English very well. The boat trip was eventful, we were having a lovely ride and stopped off in two or three different places to sightsee. We weren’t sure if the sightseeing was planned or just handy places to stop while the driver tried to fix the problem with the boat. In the end the driver rang for backup and a small boat came to tow us along slowly until another larger boat from Siem Reap could get to us. When it arrived we transferred mid river into the replacement boat and towed our other one behind. It took almost 10 hours to get to Siem Reap but we enjoyed it.

Siem Reap
We were delivered to the hotel and our driver who spoke English fairly well explained that we would be picked after breakfast for our tour. Anyway we decided that we would like to be at Angkor for sunrise so the driver contacted our guide who came out to the hotel to discuss this with us, as it wasn’t nailed down on our itinerary. Anyway there was no problem and we were picked up in plenty of time the next morning.

The guide said to us we would find something to eat on Pub Street if we wanted to eat down town. Pub Street was a bit of a surprise, we had no idea.

Our guide was good at finding the right place to take the photo from and ensured we saw what we had come to see. Although you have to see Angkor Wat I think that Ta Prohm and Beng Mealea were my personal favorites. When it came to lunch with a local family our guide said that he could not think of anywhere where that he could guarantee was clean. I made a throw away comment so its back to yours then and a while later our guide suggested that maybe his parents could provide us with lunch before our flight to Sihanoukville. The guide’s parents live out just past the airport in a nice house. His father is a retired farmer and his brother who came to help his mother cook lunch is a policeman. They put on a large spread for us and were happy for us to take photos and ask questions. The meal was planned to be a typical meal taken on mats on the floor so we got an absolute authentic experience. It was extremely kind and his father said that he was very happy and never ever expected to have a foreigner visit his home. Our driver and Chea Win also came to lunch and it made a very memorable visit.

Sihanoukville
Very much a seaside town. It was a good flight and we were collected from the airport and collected again to be taken to 4 Rivers. Our driver didn’t speak English but it wasn’t a problem as he was consistently in the right place at the right time. We think that he stayed overnight in Tatai prior to taking us back to the airport. He made proper stops for food and toilets and had cold water available, indeed everybody did in what was a consistently hot country.

I think that Kep / Kampot may have been more interesting but were completely the wrong direction for where we were heading and our drive was long enough as it was.

4 Rivers
The Mangrove tour started with a tour around the local village, which was very interesting. We then proceeded to the mangrove and launched the kayaks to get a closer look.

The waterfall tour was very relaxed and there was just the right amount of water to be able to be underneath it. Our guide from the hotel was very attentive and doubled as lifeguard.

The hotel also did a complementary tour after dinner just a little way down stream to see the fireflies. You could also take kayaks out to paddle around or to visit the island opposite where most of the staff live. The older people on the small island initially arrived there to get away from Pol Pot and it is their children that now work for the hotel.

All guides throughout seemed happy to chat about their personal lives – how/where they live, how their family had coped through the Pol Pot era. One guide had been a monk and he explained how this had come about and how his education had been funded through UNICEF.

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