The impact of the current coronavirus pandemic is being felt in every aspect of life. Across the globe, people are finding their work life and home life impacted in ways that would have seemed unimaginable just a short time ago.

In this time of upheaval, many customers are questioning the viability of trips that they may have already booked and want to know what options they have. Other customers are starting to consider holiday plans for 2021 so as to have something to look forward to during this difficult time. To this end, we have compiled some FAQs that may be useful.

Liddy Pleasants
MD Stubborn Mule Travel

Covid-19 Travel FAQs

I’m due to travel in July / August and my balance will soon be due. What should I do?

We will contact you around the time that your balance is due (two months before your holiday is due to start) to discuss your options.

Where you still wish to travel if at all possible, we can in most cases arrange for the balance payment to be delayed until closer to departure to see how the situation develops.

Where you do not wish to travel, we have been negotiating with all of our overseas suppliers and in most cases have been able to agree that families can defer their trip to 2021 for either minimal or no charge. Further, for most destinations we have been able to freeze 2020 rates for 2021. Therefore a deferment is generally the easiest solution for those who do not wish to travel this year.

For more information on these (and other) options, please contact us directly and speak to one of the sales team.

I’m due to travel some time from September onwards. What should I do?

Essentially for now our advice is to sit tight and see how the situation develops.

Many airlines are currently only dealing with travellers due to depart in the next couple of months and at this stage are charging (often quite punitive) change fees to amend flight dates for travel after 1st September. Therefore in such cases it is generally advisable to wait for the airlines to issue updated guidance for travel after this date before making a final decision on your tour.

Where you have not yet booked flights, or if the airline is already allowing you to defer / change your flights, please contact us to discuss your options. Most of our overseas suppliers are able to be very flexible and allow deferments of tours to 2021 where this is requested. 

What protection do I have for the money I have paid Stubborn Mule already?

All customer funds are 100% financially protected from company insolvency. Any money that you have paid to us for your tour is stored in a trust account with RBS that is independently managed by the Travel Trust Association (TTA).

The financial protection provided by the TTA covers every service which you have booked with Stubborn Mule. It involves two aspects, firstly the Trust account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly, there is further protection in the form of a guarantee; the TTA will guarantee the financial obligation of its members to repay such sum to you up to a maximum for any one passenger of £11,000. So if you paid £2,000, the TTA guarantee to reimburse the loss of the £2,000, where the funds are not available for you from the Trust Account.

Therefore, the combination of the Trust Account and the guarantee ensures that all the money which you have paid is safely protected.

Should I consider booking a trip for the end of this year or 2021?

We have negotiated flexible booking conditions with all of our suppliers. Our travel consultants will be delighted to assist with any new enquiries and are able to guarantee specific flexible booking terms on a case by case basis. Please speak to one of our team for further details.