Financial Protection

We are members of the Travel Trust Association (TTA), a trade association of Travel Agents, Tour Operators and Travel Organisers that operate trust accounts in order to provide financial protection for the consumer. The TTA are part of the Travel Network Group.

All Payments made to a TTA Member (whether by card or bank transfer) are paid into a specially designated trust account. Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both Stubborn Mule Travel and the trustee are required to authorise payments from the trust account.

The financial protection provided by the TTA covers every service which you have booked with Stubborn Mule. It involves two aspects, firstly the Trust account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly, there is further protection in the form of a guarantee; the TTA will guarantee the financial obligation of its members to repay such sum to you up to a maximum for any one passenger of £11,000. So if you paid £2,000, the TTA guarantee to reimburse the loss of the £2,000, where the funds are not available for you from the Trust Account.

Therefore, the combination of the Trust Account and the guarantee ensures that all the money which you have paid is safely protected.

When you make a booking, you will be supplied with a guarantee certificate, which provides proof of the financial protection being offered.

See the Travel Trust Association website for further details, or to verify our membership submit your details and our membership number, which is Q0176.

We also have ATOL certification, which means that the flights and flight-inclusive holidays we book are financially protected by the ATOL scheme. You can find out about how ATOL protection works on the ATOL website and verify our membership on the Civil Aviation Authority website, using our ATOL number T7608.