Mexico Customer Reviews

We are very proud of the feedback that we get from our trips and are pleased to share reviews from past travellers. These are kept as up to date as possible. Please have a read-through to get a real sense of the kind of experience that you might have on a family trip to Mexico. You might also like to see photos of Mexico sent to us by customers who have travelled there with us.

Mexico customer reviews - Stubborn Mule Travel

Mexico’s Yucatan Peninsula is a great destination for families – there are so many exciting activities for all ages

Scott Family (with child aged 9)

Travelled October Half Term 2023
Hi Caroline. Great trip thank you. We loved Mexico. As expected, we really did not like Playa Del Carmen and spent too long there. The rest of it was really good. Loved the Hacienda and the area around it. Also really liked Valladolid, the hotel there was great. Did Chichen Itza at night time which worked out really well. Visit to Hotbox was good, we were there for the Day of the Dead which was fun. Hotel here nice also with very good restaurant. Mexico City next time.

Levell Family (with children aged 15, 16 & 18)

Travelled Summer 2023
Dear Sarah and Caroline. Thank you so much for your kind message.  We had the most FABULOUS time in Mexico!!  What a great itinerary, and it went brilliantly.  Great hotels, great locations and activities, and terrific variety too. We really felt like we discovered the country. And it gave us lots of chances to be together and hang out. Thanks for all you did Caroline to make it work so well.

Howitt Family (with children aged 10, 12 & 14)

Travelled Summer 2023
Dear Sarah and Caroline. Thank you for checking in. Overall, we had a fantastic time. Luis was an exceptional tour guide who was very good at knowing the right level of information to us, probably aided by having his own sons of the same age as our boys. He worked with us to adapt the itinerary to our available time and energy, which meant we were able to fit in Ek Balam whilst in Valladolid. He also took us to some great places for lunch!  If you can secure him as a guide for your future clients they will have a great holiday. The majority of hotels you had arranged for us were very good.

Lamacraft Family (with children aged 9, 12 & 14)

Travelled Summer 2022
We loved our holiday in Mexico. It was a great combination of beach,  ocean adventure, jungle adventures, Mayan ruins, and a great deal of eating really delicious Mexican food. Our driver/guide Luis was very friendly, professional, and knowledgeable and I would recommend him. He took us to a brilliant local restaurant outside Valladolid so we could try the local food, and the entire family loved it – and my kids are normally quite fussy eaters. We really enjoyed swimming in all three cenotes we went to and appreciated that each one was a very different experience – from abseiling into the first one, walking down to the open air one, and the final cenote which was in a cave with holes above it that the sunlight streamed through. Our definite highlight was swimming with whale sharks – enjoyed by the whole family including our 9-year-old.

Ryding Family (with teenagers aged 16 and two x 14)

Travelled Summer 2022
Hi Kelly. The whole trip was fabulous, and we would recommend it to any family. It was a great balance of adventure and leisure with lots of cultural insights. We really enjoyed snorkelling at Ahkumal, swimming at Si’an Kaan mangrove (a surreal experience), and all the cenotes. Personally, I loved the Mayan ruins at Uxmal, wondering around Izamal, and visiting an art house in Valladolid. Chilling out at Bacalar and Playa in the last week suited us very well.

The itinerary was excellent and gave us a wonderful variety of things to do and places to see. The trip to Celestun was a great add-on, and would be a must-do in flamingo season: we saw lots of other birds, as well as baby stingrays. It would be quite reasonable to miss out Merida in my opinion: it doesn’t really have anything special to offer that you haven’t already seen in Valladolid / Izamal.

Valladolid has a renovated house (Casa de los Venados) that is stuffed full of Mexican art and is well worth visiting. The Cenote in Valladolid is currently closed, as are the caves at Loltun. Chitzen Itza is incredibly busy which mars the experience though I guess you would feel you had missed out if you didn’t go. I much preferred Uxmal which is less busy and has just as much to see.

Getting a ticket to the ruins at Chitzen Itza and Uxmal is confusing as you have to queue twice: once for a state ticket and then a federal ticket. The queues are chaotic! As you approach these sites you often get flagged down by official-looking people who are basically selling private tours: it would be better to ignore them.

I have heard that Coba is also worth a visit as you can cycle around the ruins and even climb up them. We didn’t get the chance to see Tulum as we spent too long at the Si’an Kaan Biosphere. 

We were very happy with all the accommodation.

A slight concern before we went was safety, but we felt at ease throughout. Driving in Mexico requires a sense of adventure as the roads are terrible in many places (I will never complain about potholes in the UK again) and there do not seem to be many rules of the road, or at least no one follows them. Petrol stations are not very numerous and once you leave a major town you might struggle to find any. Most only take cash, and few have any amenities.

So all in all it was an amazing trip, which the whole family enjoyed, and we are very happy with the service from Stubborn Mule and your in-country team.

Thanks for everything.

Rawcliffe Family (with children aged 12 & 14)

Travelled Easter 2022
Hi Kelly. We had a wonderful time thank you, the itinerary was great and all of the accommodation was fantastic. Highlights were the Hacienda plantation tour and cenote, Celestun flamingoes, the hotel at Lake Bacalar and cave snorkelling in Sac Actun. Car hire was fine, all travel went without any hitches… We were happy to bypass Playa del Carmen at the end – Tulum is already pretty touristy, so we weren’t bothered about missing that.

Just to note Day 9 – the Loltun Cave system was closed (we found this out before heading there), and also as it’s such a long drive we didn’t make it to Chachoben Ruins as they close at 3pm – may be worth advising future visitors to check opening times.

Nothing else of note – just a wonderful holiday.

I’ll send through some photos in due course. Thanks again for all your support in preparing for the holiday.

Pembroke Family (with children aged 6, 7, 9 & 10)

Travelled Easter 2022
Hi Liddy. Thought I would just send you some quick notes on our trip… Day trips were great, Sian Ka’an boat trip through mangroves to see turtles and dolphins was a highlight. The Cenote you suggested was great but the kids got v cold and had to cut the tour short for the younger two. Taxis can be HUGELY expensive, and generally, the cost of anything outside the resort is high. Nice restaurant in Tulum we went to, called Encanto. Xel Ha water park was brilliant, not so for the poor dolphins or Manatee. Don’t try and do the Tulum Maya ruins on the same day as we did! Overall a really wonderful trip and perfect for what we needed. Thanks for your help. Until next time…

Martindale Family

Travelled Easter 2022
Hi Liddy! We had an amazing time in Mexico and having the itinerary planned for us was brilliant when we were so short of time to sort anything. The hotels were all lovely – the only (very minor) comment is that the rural hacienda was a long way from anywhere – which would have been fine if there was enough to do there, but the pool was shut mid-afternoon and there wasn’t anything else so it meant we had to go on long day trips from there (other than visiting cenotes). But all in all, it was great the kids loved it, we loved going on a proper adventure again and it was all so very easy! So thank you,

Miller Family (with children aged 10, 13 & 13)

Travelled Easter 2022
Thank you Charlotte, firstly thank you to you and Liddy for arranging so much at the last minute! The tour of Mexico City was excellent & even though we missed the market we were delighted to be able to have a quick look (no traffic jams in fact very quiet)! Our tour guide was the best, Altruro (think that’s the spelling)! He looked after our every need. He also added a few extra things. The mini-bus was big & spacious but not very comfortable for the amount of travelling! Our high lights were swimming in the cenotes, our guide took us to a one with a zip wire across & a lovely homeopath shop this was recommended by him rather than a museum trip! The boat trip with the ‘spa’ was excellent too. The lagoon was beautiful, but not much to do there. Then the island was absolutely stunning, sunsets were incredible. 

The accommodation was okay, the Mexico City hotel was perfect, the rest of the hotels were good/average but wondered if that was because it was last minute. 

The transport and arrangements were all good everything ran smoothly. Overall a very interesting trip, we thoroughly enjoyed the whole holiday. 

So now we need to think of the next trip! 

Hart Family (with children aged 7, 10 & 12)

Travelled Easter 2022
Hi Helene! I hope you had a fabulous Easter break! We certainly did, and I just wanted to thank you so much for booking the most amazing holiday for us! We just loved it and had the best time, with the perfect blend of activity and fun, as well as restful family time. Honestly, we were so impressed by every aspect – from the minute we were greeted by a smiling rep with all our maps, to our last hotel which was utter bliss.  It all ran so smoothly and seemed so effortless. Thank you!

We have so many highlights I could write a hugely long email- but I think a couple of absolute highlights were Punta Laguna that first day.  The guide was amazing and all that zip-wiring, centote swimming, kayaking and rope ladder climbing really got us in the holiday mood.  

Our favourite hotel was probably the amazing Hacienda Uxmal and one thing you may like to know about for other guests is that across the road at their sister hotel (a two-minute walk) they have a collection of vintage Landrovers which, with a guide, you can drive around the Hacienda plantation, visiting the ruins of the original hacienda, as well as stopping to climb an amazing viewing platform and multiple stops to pick coconuts and limes which the boys just loved.  Our boys loved watching the guide cut open the coconuts with his machete and loved drinking straight from green coconuts!  

The Lake at Bacalar was also amazing- an absolute treat!  Like I say- I’ll stop there or this will be an essay!

Another highlight (I told you I could keep going forever!) was the Si’an Kaan biosphere – it has revolutionised how I want to wear life jackets from now on! Honestly though, floating down that river for half an hour was breathtaking. We all loved it and there wasn’t another tourist in sight!

Our one low point was the hotel in Tulum – it was a party hostel with unbelievably loud music outside our room until midnight, then pretty loud music until 3am…. Sorry to end on that but I figure it’s useful feedback.

All in all our holiday still rates 100% because everything else more than made up for that!

Thank you so much for all your hard work, support and enthusiasm for our holiday!  I’m quite sure we’ll book with you again!

Fry Family (with children aged 12 and 14)

Travelled Summer 2019 – Mexico and Belize
Hi Liddy. Wow, we have had the most amazing holiday, I would have to say our best family holiday.  Thank-you so much for organising such amazing places for us to visit, where do I start! Very difficult to pick out a few things we enjoyed as they were all such amazing experiences. Our top experiences:

Cancun beach and hotel were lovely – children would have liked to relax here one more day but we were keen to travel, such a lovely beach

Punta Laguna – an amazing first experience of the real Mexico, after a very long walk we managed to see the howler and spider monkeys, children loved the canoes and zip wire, lovely friendly people. Cenote a little scary for me (although I did it) not for the faint hearted but a great experience.

Yokdzonet Cenote – such a beautiful Cenote, we spent a lovely afternoon here in the sunshine swimming with the fish after Chichen Itza (which we also enjoyed) and the restaurant was also great.

Izamal – Hacienda was so lovely, such a quaint place with amazing food, loved it here. The Austrian man who ran this was so helpful, nothing was any trouble.  We also enjoyed our walk into Izamal and climb up the pyramid.

Sotuta de Peon – working Hacienda trip was a great experience for the children, we all loved it there too, very peaceful!

Bacalar – was such a beautiful place, we had an amazing time canoeing, swimming, boat trip was the highlight here…

Caye Caulker (Belize) – we really enjoyed the sea ferry over, although a little bumpy and immigration took a very long time, all added to the experience.  The different vibe of the island was lovely, so relaxed. Our best experience here was swimming with and feeding fish to Sting Ray’s at Iguana Reef and the Pelicans! Amazing! Paddle boarding was also lots of fun.

Tulum was also lovely, we all enjoyed a visit to Xel-Ha, eat and drink as much as you want went down well with the children and the snorkelling and fish was brilliant.

However our most amazing experience was in the evenings at Rosa Del Viento, watching the turtles come out the sea and lay their eggs and seeing the baby turtles.

So as you can see, so many amazing experiences, a holiday we will never forget!… Thanks once again and look forward to booking a future family adventure with you.

Outram Family (with child aged 13)

Travelled Summer 2019
Dear Liddy, it was fantastic. A. declared his best holiday yet. It was really fantastic, with the right amount of physical challenge as well as historic/geologic interest. A few comments and compliments – just for info.

It was good to get out of Cancun on the first proper day… we had to chase up Europcar to collect us – I think they had forgotten to send someone. The car was really appropriate, comfortable air conditioned, and tough enough to cope with the multiple random sleeping policemen and other road hazards… it was a good choice thank you.

Punta Laguna was fantastic, my husband had his first zip wire and enjoyed it. The lagoon was amazing and the Cenote with abseiling and then the rope ladder was challenging but cool. It was the most wow one. Coba ruins excellent.

Re the hotel in Valladolid – It’s a shame we only stayed one night here as Gabriel, the Maître d’, was excellent, so helpful, room comfy, air-conditioned. He made excellent suggestion for dinner on the centre square.

We secured a guide which was really worthwhile for Chichen Itza – which we did on Saturday as you had suggested.  Here the lunch was delicious and authentic, and then we walked it off at the local city ruins.

The hotel in Merida was excellent with a great pool.

The hotel in Tecoh offered a fabulous tour. The lunch was great but dinner was awful- 2 choices, and the food was a bit like school dinners. We had to snack from a local Oxxo for 2 out of the 3 nights as there were no other local eateries

The flamingo experience fab and the cave complex at Lol-tun was really interesting, cool too. It’s important to emphasise you really need trainers for this… sandals just wont do.

The hotel at Lake Bacalar was excellent and visiting Sian Ka’an Reserve was stunning. Did the lazy river included in this inspire Centre Parcs?!

The hotel in Tulum was stunning. It was great to wander along that road and look at all the artisan stuff too. In your notes you advised us to see ruins really early lest we be mowed down by hordes. In the end there were approx 10 people all together – I wonder if that is just advise for ‘high season’.

Your lunch suggestions were spot on throughout you did not give one for after snorkelling in Akumel – we asked the instructors and they took us through to local place where the fish were amazing.

The last hotel was really good and friendly too. We did not do the water park but additional things we did that were available at Playa del Carmen were a food tour of the city that lasted 3 hours and was delicious and fabulous. Also swimming with whale sharks which was amazing.

Here’s hoping we can travel under your wing in the not too distant future.

Ruddick Family (with children aged 9 and 11)

Travelled Easter 2019
Hi Kelly – I just wanted to reach out to you following our trip ad tell you what a wonderful time we all had! Finally back into the groove at home although one of my kids is still asleep now! Result.

Thought you might like some detailed feedback:

Cancun, hotel great

Car collection – they were late and we’d been up since 3/4am due to jet lag and were keen to get on with our travels. Anyway, it all got sorted.

Punta Laguna – we found this a bit dull as a first stop so barely stopped at all. Instead, I think you should suggest people stop at Coba like we did. It was absolutely fantastic to get a bike taxi and see the ruins, climb the big one at the end.

Valladolid was amazing, the hotel fantastic

Izamal excellent

Merida we thought was not a big wow city we expected. It would have been good to have some extra info for car parking in the city but we found somewhere.

Sotuta de Peon was amazing – we loved this one, the tour was brilliant but the tour was 3 hrs long so there was never anytime to drive to Celestun in the afternoon. Instead, we did Uzmal in the afternoon and did Celestun as a full day trip the next day, this seemed to work really well.

Bacalar – 2 nights was enough…the breakfast was not good but the location was good.

Tulum, loved it for the night

Akumal, amazing place but so disappointing with all the seaweed. We saw lots of turtles free swimming rather than on an expensive tour!

Thomas Family (with children aged 8 and 10)

Travelled Easter 2019
Hi Liddy – We are just about crawling out of the fog of jet lag and washing! Thank you, we had an absolutely amazing time in Mexico and loved so many of the places we visited and things we participated in. Alvaro – our guide – was excellent, he had an encyclopaedic knowledge of pretty much everything, he was a great driver (we all felt safe on the road the entire time with him) and it all ran super-smoothly.

We all really, really enjoyed the cookery class with Laura – the kids were able to get involved with everything we made, we had great fun, and it all tasted delicious. We loved zip-lining, and the Uxmal ruins – it was raining so we virtually had it all to ourselves which was actually really nice and a real contrast to many of the other more popular sites.

We enjoyed cooling off in all of the Cenotes but especially loved the Cenote Sac Actun, near Tulum, – a stunning place to snorkel and experience the stalactites (n.b: it’s definitely not one for the claustrophobic and possibly worth giving the heads up to anyone who feels the cold, or has younger kids, to go for the wetsuit option, it really was freezing!) – but it was absolutely spectacular and totally different to any of the other Cenotes we swam in – all of which were amazing in different ways.

It was lovely meeting Miguel and his family at the hammock making – and luckily we were planning to buy a hammock so it was a pleasure to get one from a master (may have been a smidge awkward if someone didn’t want a hammock though).

Two bits of feedback: firstly, and primarily this is because our children are fairly young still, is that the itinerary turned out to be extremely busy and was possibly 10-20% too much for the kids. Alvaro had booked a few things in for the 1 day we had scheduled to have off, including a 4 hour round trip to see flamingos – it wasn’t on the original itinerary – in addition to a trip to a sisal museum, which we had to politely decline as the kids (and us too) were in need of a pool day. But it was fine in the end, Alvaro cancelled those things when we spoke with him, it just threw us a little when we had geared the boys up for a chilled day off that almost didn’t happen.

The only other bit of feedback is it may be prudent to be a little clearer on the itinerary about the trip to the biosphere. We felt like we were potentially going to see some of the wildlife listed on the itinerary as ‘animals to see in the biosphere’ but Alvaro told us that none of those animals are found in the bit where we were. So while we enjoyed our float down the channel in the mangrove, it was devoid of any wildlife at all (ironically probably because of the presence of us tourists!) which was a little disappointing.

But please take those as very minor points, we had a ball. Hacienda Temozon and Villa Pescadores were both great additions esp the former which was spectacular and we’d definitely recommend both to others.

Southorn Family (with children aged 9, 15, 17 & 19)

Travelled Christmas 2018
Hi Charlotte – Thank you for your email and a huge thank you to you and your team of Mexican partners for organising the most brilliant itinerary and tour. We absolutely loved it.  The whole Yucatan experience was superb and each hotel was incredible. Highlights were the monkey hunting/shaman/zip wire/kayaking and cenote experience at Punta Laguna, Chichen Itza, Tulum, Bacalar.

It was all incredible. The beautiful towns of Vallodolid and Izamal were superb.  Our beach-based hotel on arrival was incredible (sadly it rained for first 24 hours so we were not really able to make most of it) but the Hotel Santa Domingo was such a gorgeous hotel and the Sotuda de Peon was practically empty with the most incredible rooms set in the grounds of the hacienda. Absolutely magical.

I could write a whole lot more about this trip Charlotte but we toasted you every day for having taken the stress out of working out a route, booking the most incredible hotels and getting us such a great deal on the flights.  Thank you!

Farrell Family (with children aged 9 & 12)

Travelled Easter 2018
Thank you so much for all your careful planning, very much appreciated as everything worked like clockwork. We loved the freedom of having a car and the roads were good on the whole and not too busy. The Mayan ruins were out of this world, even better then we expected! Cooling off in the sea at Tulum was a real highlight for us all and one of those family memories we’ll be talking about for a long time to come.

The kids thought the centoes were great fun and three days on the beach at Akumal at the end was just perfect for us. What a truly special family trip! Please send our thanks also to your Mexican colleagues who were always so friendly and helpful.

Thank you from us all for a brilliant holiday.


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