Mexico Customer Reviews

We are very proud of the feedback that we get from our trips and are pleased to share reviews from past travellers. These are kept as up to date as possible. Please have a read through to get a real sense of the kind of experience that you might have on a family trip to Mexico.

Mexico's Yucatan beach - Mexico customer review

The beaches on Mexico’s Yucatan peninsula are picture perfect

Ruddick Family (with children aged 9 and 11)

Easter 2019
Hi Kelly – I just wanted to reach out to you following our trip ad tell you what a wonderful time we all had! Finally back into the groove at home although one of my kids is still asleep now! Result.

Thought you might like some detailed feedback:

Cancun, hotel great

Car collection – they were late and we’d been up since 3/4am due to jet lag and were keen to get on with our travels. Anyway, it all got sorted.

Punta Laguna – we found this a bit dull as a first stop so barely stopped at all. Instead, I think you should suggest people stop at Coba like we did. It was absolutely fantastic to get a bike taxi and see the ruins, climb the big one at the end.

Valladolid was amazing, the hotel fantastic

Izamal excellent

Merida we thought was not a big wow city we expected. It would have been good to have some extra info for car parking in the city but we found somewhere.

Sotuta de Peon was amazing – we loved this one, the tour was brilliant but the tour was 3 hrs long so there was never anytime to drive to Celestun in the afternoon. Instead, we did Uzmal in the afternoon and did Celestun as a full day trip the next day, this seemed to work really well.

Bacalar – 2 nights was enough…the breakfast was not good but the location was good.

Tulum, loved it for the night

Akumal, amazing place but so disappointing with all the seaweed. We saw lots of turtles free swimming rather than on an expensive tour!

Thomas Family (with children aged 8 and 10)

Easter 2019
Hi Liddy – We are just about crawling out of the fog of jet lag and washing! Thank you, we had an absolutely amazing time in Mexico and loved so many of the places we visited and things we participated in. Alvaro – our guide – was excellent, he had an encyclopaedic knowledge of pretty much everything, he was a great driver (we all felt safe on the road the entire time with him) and it all ran super-smoothly.

We all really, really enjoyed the cookery class with Laura – the kids were able to get involved with everything we made, we had great fun, and it all tasted delicious. We loved zip-lining, and the Uxmal ruins – it was raining so we virtually had it all to ourselves which was actually really nice and a real contrast to many of the other more popular sites.

We enjoyed cooling off in all of the Cenotes but especially loved the Cenote Sac Actun, near Tulum, – a stunning place to snorkel and experience the stalactites (n.b: it’s definitely not one for the claustrophobic and possibly worth giving the heads up to anyone who feels the cold, or has younger kids, to go for the wetsuit option, it really was freezing!) – but it was absolutely spectacular and totally different to any of the other Cenotes we swam in – all of which were amazing in different ways.

It was lovely meeting Miguel and his family at the hammock making – and luckily we were planning to buy a hammock so it was a pleasure to get one from a master (may have been a smidge awkward if someone didn’t want a hammock though).

Two bits of feedback: firstly, and primarily this is because our children are fairly young still, is that the itinerary turned out to be extremely busy and was possibly 10-20% too much for the kids. Alvaro had booked a few things in for the 1 day we had scheduled to have off, including a 4 hour round trip to see flamingos – it wasn’t on the original itinerary – in addition to a trip to a sisal museum, which we had to politely decline as the kids (and us too) were in need of a pool day. But it was fine in the end, Alvaro cancelled those things when we spoke with him, it just threw us a little when we had geared the boys up for a chilled day off that almost didn’t happen.

The only other bit of feedback is it may be prudent to be a little clearer on the itinerary about the trip to the biosphere. We felt like we were potentially going to see some of the wildlife listed on the itinerary as ‘animals to see in the biosphere’ but Alvaro told us that none of those animals are found in the bit where we were. So while we enjoyed our float down the channel in the mangrove, it was devoid of any wildlife at all (ironically probably because of the presence of us tourists!) which was a little disappointing.

But please take those as very minor points, we had a ball. Hacienda Temozon and Villa Pescadores were both great additions esp the former which was spectacular and we’d definitely recommend both to others.

Southorn Family (with children aged 9, 15, 17 & 19)

Christmas 2018
Hi Charlotte – Thank you for your email and a huge thank you to you and your team of Mexican partners for organising the most brilliant itinerary and tour. We absolutely loved it.  The whole Yucatan experience was superb and each hotel was incredible. Highlights were the monkey hunting/shaman/zip wire/kayaking and cenote experience at Punta Laguna, Chichen Itza, Tulum, Bacalar.

It was all incredible. The beautiful towns of Vallodolid and Izamal were superb.  Our beach-based hotel on arrival was incredible (sadly it rained for first 24 hours so we were not really able to make most of it) but the Hotel Santa Domingo was such a gorgeous hotel and the Sotuda de Peon was practically empty with the most incredible rooms set in the grounds of the hacienda. Absolutely magical.

I could write a whole lot more about this trip Charlotte but we toasted you every day for having taken the stress out of working out a route, booking the most incredible hotels and getting us such a great deal on the flights.  Thank you!

Farrell Family (with children aged 9 & 12)

Easter 2018
Thank you so much for all your careful planning, very much appreciated as everything worked like clockwork. We loved the freedom of having a car and the roads were good on the whole and not too busy. The Mayan ruins were out of this world, even better then we expected! Cooling off in the sea at Tulum was a real highlight for us all and one of those family memories we’ll be talking about for a long time to come.

The kids thought the centoes were great fun and three days on the beach at Akumal at the end was just perfect for us. What a truly special family trip! Please send our thanks also to your Mexican colleagues who were always so friendly and helpful.

Thank you from us all for a brilliant holiday.


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