Japan customer reviews

We are very proud of the feedback that we get from our trips and are pleased to share reviews from past travellers. These are kept as up to date as possible. Please have a read through to get a real sense of the kind of experience that you might have on a family trip to Japan.

Japan customer reviews - Tokyo with kids

Exploring neon-lit Tokyo

Dodard Family (with children aged 8, 10 and 12)

Travelled Christmas/New Year 2019/20
Hi Kelly – It was absolutely brilliant and SO different from any holiday we have ever had!  I am going to start an online travel diary as soon as I have time and will gladly forward the link to you guys so that you can have a detailed read, look at pictures and have detailed feedback on everything. The only « downside » was the typical Japanese breakfast in Hakone – the kids really hated it and I was not a fan either – but it was interesting and typical (and the kids survived, no harm done). We discovered an interesting restaurant in Osaka.  Tiny, and the owner only spoke very limited English but the food was great! In Osaka, we had dinner in the Hotel Restaurant and tried Shabu-Shabu.  It’s a Japanese Fondue and our youngest has a fond memory of it! All in all – thank you SO much for everything!  I have left a Google review and will recommend Stubborn Travel to everyone around us!!!

Playle Family

Travelled Summer 2019
Hi Charlotte – Japan was amazing.  I’ll try and send you a couple of photos in a follow up e-mail. Everyone in Japan was so nice and helpful.  The Japanese people in general were always so friendly and would go out of their way for you. The hotels were great.  Perfect for what we needed and both of them were very central and super convenient for transport, shops and restaurants. Particularly the one in Kyoto. Would have been nice to have a pool to cool off in at the end of the day as it was soooo hot but the impression I got was that not many hotels in Japanese cities have pools.

The trains are great and super easy to use – especially if you are used to London tubes.  It seems a bit intimidating but once you get to grips with it they are very straightforward and there are often English speaking information desks or helpers at some of the larger stations.

The main thing I would have changed/added was on arrival in Tokyo – arriving in Japan at 10.00am neither of us having slept on the plane we got to our hotel exhausted.  We were told that we couldn’t check in until 3.00pm.  Not ideal with kids. We went off and managed to do a few things around the city but were completely ready for meltdown at any moment.  For next time I think an early check in is required, even at an extra cost.

Everything in Japan ran like clockwork, as you would expect there.  All transfers and tours were super reliable.

We were disappointed that we couldn’t go to the Studio Ghibli Museum. Apparently it gets very booked up and we should have done this months in advance. It was in one of our information packs early on saying this was an option, so future travellers may need to be warned of this.

The snow monkey day was amazing and hugely recommended.  We were told by our guide that due to the summer weather we may not see any monkeys but they were everywhere and this is a great thing for families and children to do.  Such beautiful countryside as well.

The day tour of Tokyo was ideal as we saw so much in one day.

The Mori Digital Art Museum was astonishing.  Never seen anything like it.  Hard to explain but everyone would love it.  It felt like a luxury being collected and taken there in a car having dealt with public transport up until then.  Especially as the driver had white gloves and offered us water :). When we arrived at the museum there was hardly anyone there and then it got packed later in the day (as it was the Japanese school holidays) so worth noting that its best to go here as early in the day as possible.  Some of the digital rooms are far for effective and awe-inspiring if there are not many other people while you are viewing.

The dinner with the Maiko (Geisha) was amazing and there were Japanese craft shops there for us to look around first.  She did a show for us while we had dinner and then chatted to us for ages answering questions and playing games. Such an unforgettable experience.  The Maiko was so lovely and beautiful.

Future travellers might be interested to know that there are shops at most of the places on the itinerary so for example at temples and the Geisha dinner and at Miyajima there is plenty to buy so not much time is needed for extra shopping in Japan.

The notes said we had a day tour of Kyoto, but then said we had the afternoon free.  So we were kind of expecting a half-day tour.  The full day would have been fine in cooler weather but it was sooooo hot that in fact we gave up half way through.  The tour was lovely but after going around the Kyoto Imperial Palace at midday in the full heat we couldn’t do any more and excused ourselves. Would be fine for anyone at other times of year.

Hiroshima was very interesting and we learnt a lot.  The museum is very interesting but quite graphic and might not be suitable for younger children… Fine for us though and important to see the horrors.

Nara was one of my favourite.  The temple there was amazing and the deer so cute.

Loved Naoshima too.  Great for older children, especially if it had been cooler weather.  Quite hard to get to but worth recommended if people like art.

In Kyoto when we checked out of our hotel we had to pay tax.  It wasn’t a big deal as it was a small amount.  When I questioned this I was told that it is only something that Kyoto do (not the rest of the country) and is some sort of tourist tax.  Again you might want to warn your customers of this.

All in all we had an amazing life changing trip.  Loved everything and my son is already talking about going back again.

Jones Family (with kids aged 9 and 12)

Travelled Summer 2018
Thanks so much for helping us with the arrangements in Japan. Your detailed notes were absolutely invaluable and we used them all the time. Our guide Yumi in Tokyo was lovely with the kids and we spent hours in Harajuku. The kids’ eyes were out on sticks at all the weird and wonderful costumes. She was very patient so please pass on our thanks.

We loved Takayama and it was a great respite from the crazy cities; we hadn’t realised quite how mad Tokyo would be, so it was lovely to get to somewhere a bit quieter.

Hiroshima was just as thought-provoking / distressing / amazing as you had warned us. We are really glad that we took the children but they were quite shell-shocked to realise the extent of the disaster. But it was well worth visiting.

And Kyoto was amazing! I could have stayed for weeks here but the children probably thought that we had long enough. They had got a little temple / palaced out by the end of it, but J and I loved every minute. The kids loved seeing the geishas though.

All in all an amazing trip, thank you.


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